In Europe, there's the rgpd and you can't record conversations without consent, so you need a flag that activates the RGPD consent phase the first time you connect to the service. The service can't be deployed as it is, it's illegal. more informations https://www.webotit.ai/blog/chatbot-et-rgpd-respectez-les-droits-des-personnes-avec-les-conseils-de-la-cnil